TERMS & CONDITIONS
PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING OUR WEBSITE.
By using www.health-buddy.co.za or clicking “Register Now”, you confirm that you’ve read and agree to be bound by these Terms and Conditions (“T&C’s”).
1. INTRODUCTION & TERMINOLOGY
1.1. The website www.health-buddy.co.za, associated mobile versions and apps (the “Website”), are owned by Health Buddy (Pty) Ltd (“we”, “us”, “our”).
1.2. These T&C’s govern your use of the Website and the sale of goods. All users (“you”, “your”) are bound by these terms, whether registered or not.
1.3. The Website allows users to browse and buy various health-related products (“goods”).
1.4. Users are considered consumers in terms of the Consumer Protection Act (CPA).
1.5. These T&C’s may:
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Limit liability or risk to Health Buddy (Pty) Ltd;
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Impose liability on the user;
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Require you to indemnify us;
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Act as acknowledgment of certain facts.
If unclear, users must ask us for clarification before continuing to use the Website.
2. DISCLAIMER
2.1. The Website’s content is for informational purposes only and is provided “as is”. We do not guarantee its accuracy or completeness. Use is at your own risk.
2.2. Views expressed on the Website may not reflect our own.
2.3. We aim to ensure the Website remains accessible, but we may discontinue it without notice.
3. REGISTRATION & USE
3.1. Only registered users can place orders. Registration requires personal info and a secure password.
3.2. You are responsible for keeping login details confidential.
3.3. You must be 18+ or supervised by a legal guardian to use the site.
3.4. We reserve the right to suspend or terminate accounts at our discretion.
3.5. No multiple accounts are allowed.
3.6. Users must not post unlawful, offensive, or harmful content.
3.7. We are not responsible for misconduct by other users.
4. SALE OF GOODS & STOCK AVAILABILITY
4.1. Orders are subject to stock availability, correct pricing, and payment approval.
4.2. A sale is confirmed only when we ship or notify collection readiness.
4.3. You may cancel before dispatch.
4.4. Items in your cart are not reserved until payment is made.
4.5. Processing times depend on stock and order volumes.
5. PAYMENT
5.1. Payments are made via secure third-party gateways with encryption.
5.2. Accepted methods:
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3D Secure Credit/Debit Cards
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Instant EFT
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Other supported options
6. DELIVERY
6.1. We deliver across South Africa. Risky or remote areas may be excluded.
6.2. Delivery options:
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Courier
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Collection
6.3. Delivery fees appear at checkout and may change without notice.
6.4. Risk transfers to you upon delivery.
6.5. See our [Delivery Policy] for more details.
7. RETURNS
7.1. Returns are accepted if logged within 15 days of delivery, unopened and in original packaging.
7.2. Approved refunds are credited to your online account within 1–2 working days.
7.3. Customers are responsible for return shipping unless the item was received damaged.
7.4. Use an insured courier for returns—we are not liable for lost/damaged returns.
7.5. See our [Returns Policy] for full terms.
8. PRIVACY
We respect your privacy. Please read our [Privacy Policy].
9. COOKIES
9.1. The Website uses cookies to enhance user experience and improve services.
9.2. Cookies can be disabled in your browser settings, but this may affect functionality.
10. SPECIALS, VOUCHERS & COUPONS
10.1. Specials may end early if stock runs out.
10.2. Vouchers/coupons:
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Cannot be exchanged for cash
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Must be used before expiry
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Are used once and can’t be extended
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May require balance payment if not fully covered
11. REVIEWS
11.1. By submitting reviews, you grant us the right to use them in marketing and communication. You may choose not to post if you do not consent.
12. NEWSLETTERS & COMMUNICATION
12.1. By registering, you consent to receive email updates.
12.2. You may unsubscribe at any time.
13. GOVERNING LAW
This agreement is governed by South African law. By using the Website, you consent to the jurisdiction of South African courts.
14. CHANGES TO T&C’S
14.1. We may update these terms without notice. Continued use of the Website indicates acceptance of the updated terms.