Privacy Policy
Effective Date: 30/01/2025
This Privacy Policy applies to all users of the Health Buddy (Pty) Ltd website and any other platforms used to access or purchase our products. It outlines how we collect, use, and protect your personal information, in compliance with the Protection of Personal Information Act 4 of 2013 (POPIA).
By using our platforms, you consent to the practices described in this policy. If you do not agree, please discontinue use. We may update this policy at any time, and continued use signifies your acceptance of any changes.
1. Definitions
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“Personal Information” and “processing” are defined as per POPIA.
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“Platform(s)” means our website and any other digital service we use.
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“We”, “us”, “our” refers to Health Buddy (Pty) Ltd.
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“User”, “you”, “your” refers to any individual using our platforms.
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“Registered User” is a user who has created an account and submitted Personal Information.
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“Products” refers to the goods or services offered by Health Buddy (Pty) Ltd.
2. Information We Collect
We collect personal information:
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Automatically when you visit our platform.
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When you register an account.
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When you make a submission or contact us.
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Voluntarily provided by you.
Collected Personal Information may include:
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Name and surname
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Email address
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Contact number
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Physical address
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Date of birth
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Gender
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Online identifiers (e.g. IP address)
Important: You are responsible for ensuring your information is accurate and up to date. You may update your details via your account profile.
3. How We Use Your Personal Information
We process Personal Information to:
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Verify your identity and create user accounts
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Deliver products or services to you
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Communicate product updates, offers, or service changes
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Provide customer support or feedback
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Comply with legal or regulatory obligations
4. Cookies and Tracking
We use cookies and similar technologies to:
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Enhance your user experience
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Personalise platform interactions
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Improve marketing effectiveness
Note: Cookies do not store Personal Information directly, but they help identify user activity and device usage patterns. By using our platform, you consent to our use of cookies.
5. Sharing of Personal Information
We do not sell your Personal Information.
We may share your Personal Information with:
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Our employees or third-party service providers assisting in operations such as deliveries, IT services, marketing, etc.
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Legal authorities, if required by law or for fraud prevention
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Potential buyers, should the business undergo a restructure, sale, or merger
All third parties are required to uphold confidentiality and comply with POPIA or equivalent data protection laws.
6. Direct Marketing
We may use your Personal Information to send you promotional content.
You have the right to opt out of direct marketing at any time:
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By clicking “unsubscribe” on our marketing emails
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Or emailing us directly
7. Transferring Data Outside South Africa
We may transfer your Personal Information outside of South Africa for data storage, backup, or operational purposes. By using our platforms, you consent to this transfer.
8. Security of Personal Information
We take all reasonable steps to protect your Personal Information using physical, technical, and administrative safeguards.
Important: If you share your Personal Information with third parties (e.g. via links or other websites), Health Buddy (Pty) Ltd is not responsible for how they process or protect your data. Please refer to the third-party’s privacy policy.
9. Contact Us
If you have any questions or would like to access, correct, or delete your Personal Information, please contact us at:
📧 info@health-buddy.co.za
📞 082 474 9931
🌐 www.health-buddy.co.za